Joy Mid Back Office Chair Executive Chair in Blue & Grey Color
Joy Mid Back Office Chair Executive Chair in Blue & Grey Color Original price was: ₹21,583.92.Current price is: ₹14,583.92. Exclusive of taxes.
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LuxeVelvet Contemporary Accent Chair - Inspired by Boca do Lobo Design
LuxeVelvet Contemporary Accent Chair - Inspired by Boca do Lobo Design Original price was: ₹138,900.00.Current price is: ₹117,980.00. Exclusive of taxes.

Crosby Neo High Back Office Chair Executive Chair in Dark Grey Color

Original price was: ₹21,624.00.Current price is: ₹11,616.00. Exclusive of taxes.

Size and packaging guidelines

Experience luxury redefined through the vibrant and effortlessly unconventional design of our products. Discover a whole new world of opulence.

At the core of our products lies Engineering Excellence, blending cutting-edge design with top-notch functionality. Discover the hallmark of our offerings.

Embracing the 'Make In India' ethos, each Crosby masterpiece is meticulously crafted, prototyped, and passionately manufactured right here in India.

Specification Chair Armchair Sofas
Height 37" 42" 42"
Width 26.5" 32.5" 142"
Depth 19.5" 22.5" 24.5"
Assembly Required Yes Yes Yes
Packaging Type Box Box Box
Package Weight 55 KG 64 KG 180 KG
Packaging Dimensions 27" x 26" x 39" 45" x 35" x 24" 46" x 142" x 25"
SKU: CRCH_NEO_01894 Categories: , , ,
Description

Neo Series Ergonomic Office Chair | Premium Mesh Executive Chair with Lumbar Support

Work Smarter, Sit Better, Achieve More

Introducing the Crosby Neo Series ergonomic office chairβ€”a revolutionary seating solution that transforms 8-hour workdays into comfortable, productive experiences. Featuring breathable mesh construction, adjustable lumbar support, and a sleek gooseneck design, this executive chair combines cutting-edge ergonomics with sophisticated aesthetics to elevate your workspace and protect your health.

Gooseneck Design: Ergonomic Innovation

Revolutionary Back Support System

Unique Gooseneck Architecture

The signature feature of the Neo Series is its distinctive curved backrest that mimics the natural S-curve of the human spine. This innovative “gooseneck” design provides targeted support exactly where your back needs it mostβ€”preventing slouching, reducing fatigue, and promoting healthy posture throughout your workday.

Ergonomic Benefits:

β€’ Natural Spine Alignment: Follows the body’s natural curvature from tailbone to neck

β€’ Adjustable Lumbar Support: Built-in lumbar pad moves to match your lower back position

β€’ Pressure Distribution: Eliminates concentrated pressure points that cause discomfort

β€’ Fatigue Reduction: Proper support means you can work longer without back pain

β€’ Posture Correction: Gently encourages upright sitting without feeling restrictive

β€’ Long-Term Health: Prevents chronic back problems associated with poor seating

Breathable Mesh Construction

Premium Mesh Backrest:

β€’ High-Density Weave: Durable yet flexible mesh provides support without rigidity

β€’ Air Circulation: Open weave allows air flow, preventing sweaty back syndrome

β€’ Temperature Regulation: Stays cool even during marathon work sessions

β€’ Elastic Support: Mesh flexes with your movements while maintaining shape

β€’ Easy Cleaning: Dust and debris don’t accumulate like fabric upholstery

β€’ Professional Appearance: Sleek modern aesthetic suits any office environment

Cushioned Seat Pan:

β€’ High-Density Foam: Premium foam maintains shape and support for years

β€’ Contoured Design: Waterfall edge reduces pressure on thighs, improves circulation

β€’ Breathable Fabric: Mesh or fabric seat allows airflow for comfort

β€’ Generous Dimensions: 63cm wide accommodates various body types comfortably

β€’ Durable Construction: Commercial-grade materials withstand daily use

Adjustable Headrest for Neck Support

Comfort Headrest:

β€’ Height Adjustable: Moves up/down to align with your neck and head

β€’ Angle Adjustable: Tilts to provide optimal support whether upright or reclined

β€’ Padded Cushion: Soft padding cradles head during breaks or phone calls

β€’ Removable Option: Can be removed if you prefer working without headrest

β€’ Reduces Neck Strain: Essential for computer work, reading, video calls

Complete Adjustability for Perfect Fit

Multi-Dimensional Customization

Height Adjustment:

β€’ Gas Lift Mechanism: Smooth, reliable height adjustment

β€’ Range: Accommodates users 155cm-195cm tall

β€’ Easy Operation: One-touch pneumatic lever for quick changes

β€’ Stable Positioning: Locks securely at desired height

Tilt Mechanism with Lock:

β€’ Multi-Position Tilt: Recline and lock at multiple angles

β€’ Tension Control: Adjust resistance to match your weight and preference

β€’ Upright Lock: Secures chair in upright position for focused work

β€’ Free-Float Mode: Allows gentle rocking for active sitting

β€’ Tilt Range: Typically 10-20 degrees from vertical

Armrest Adjustability:

β€’ Height Adjustment: Raises/lowers to support arms at keyboard height

β€’ Width Adjustment: Moves in/out to match shoulder width

β€’ Pivot Function: Rotates inward for closer desk positioning

β€’ Soft-Touch Coating: Matte finish prevents arm discomfort

β€’ Lockable Positions: Stays where you set it without sliding

Lumbar Support:

β€’ Depth Adjustment: Moves forward/back to match your spine curve

β€’ Height Adjustment: Positions support exactly where you need it

β€’ Intensity Control: Some models allow firmness adjustment

β€’ Independent Movement: Adjusts without affecting seat or backrest position

360-Degree Swivel Base

Smooth Castor Wheels:

β€’ Nylon Casters: Smooth-rolling, floor-safe wheels

β€’ 360Β° Rotation: Effortless movement and turning

β€’ Hard Floor Compatible: Won’t scratch wood, tile, or laminate

β€’ Carpet Compatible: Glides easily over low-pile carpet

β€’ Quiet Operation: No squeaking or rattling

β€’ Stable Base: 5-star design prevents tipping

Iron Base Construction:

β€’ Heavy-Duty Metal: Stronger than plastic alternatives

β€’ Weight Capacity: Supports up to 120-150kg safely

β€’ Powder-Coated Finish: Durable, chip-resistant coating

β€’ Professional Appearance: Matte grey or black finish

β€’ Long Lifespan: Won’t crack or break like plastic bases

Specifications & Dimensions

Size Details

Overall Dimensions:

β€’ Total Height: 116cm (adjustable)

β€’ Seat Width: 63cm

β€’ Seat Depth: 66cm

β€’ Base Diameter: 66cm (5-star base)

β€’ Armrest to Armrest: 63cm (adjustable)

β€’ Floor to Seat Height: 45-55cm (adjustable range)

Weight Specifications:

β€’ Chair Weight: 18-22kg (substantial, quality construction)

β€’ Weight Capacity: 120-150kg (depending on model)

β€’ Recommended User Height: 155-195cm

Materials Breakdown

Frame & Structure:

β€’ Backrest Frame: Reinforced nylon or steel framework

β€’ Seat Pan Base: High-strength molded plastic or steel

β€’ Armrests: PP plastic with soft PU coating

β€’ Base: Iron/steel construction with powder coating

β€’ Gas Lift: SGS-certified Class 4 gas cylinder (highest safety rating)

Upholstery:

β€’ Backrest: High-density mesh (breathable, durable)

β€’ Seat: High-density foam with mesh or fabric covering

β€’ Headrest: Padded cushion with mesh or fabric

β€’ Armrest Pads: Soft PU or foam padding

Hardware:

β€’ Casters: 60mm nylon wheels (5 pieces)

β€’ Mechanisms: Heavy-duty tilt and adjustment mechanisms

β€’ Fasteners: All metal screws and bolts (no plastic connections)

Available Models & Colors

Crosby Neo 840B (Grey)

Color Palette: Sophisticated matte grey throughout

β€’ Backrest: Dark grey mesh

β€’ Seat: Medium grey upholstery

β€’ Frame: Grey plastic/metal components

β€’ Base: Matte grey powder-coated metal

Best For: Modern offices, neutral color schemes, professional environments

Crosby Neo 840A (Black)

Color Palette: Classic professional black

β€’ Backrest: Black mesh

β€’ Seat: Black upholstery

β€’ Frame: Black plastic/metal components

β€’ Base: Matte black powder-coated metal

Best For: Executive offices, home offices, contemporary workspaces

Material Specifications (Both Models)

Consistent Quality:

β€’ Steel frame construction

β€’ High-density breathable fiber mesh

β€’ Premium foam cushioning (35-40 density)

β€’ Commercial-grade materials throughout

β€’ Dimensions: 116 Γ— 123 cms (H Γ— W)

Versatile Applications

Home Offices

Work-From-Home Essential

With remote work becoming permanent for millions, investing in proper seating is no longer optionalβ€”it’s essential for health, productivity, and professional appearance during video calls.

Home Office Benefits:

β€’ All-Day Comfort: Supports 8+ hour workdays without fatigue

β€’ Professional Appearance: Looks polished on video calls

β€’ Compact Footprint: Fits standard home office spaces

β€’ Easy Mobility: Wheels allow repositioning for cleaning, rearranging

β€’ Quiet Operation: Won’t disturb household members

Corporate Offices

Executive & Staff Seating

Suitable for everyone from C-suite executives to entry-level employees. Shows company commitment to employee wellbeing and productivity.

Office Applications:

β€’ Executive Offices: Professional appearance worthy of leadership roles

β€’ Open-Plan Workstations: Consistent aesthetic across office floors

β€’ Conference Rooms: Comfortable seating for long meetings

β€’ Hot-Desking Environments: Adjustability accommodates different users

β€’ Private Offices: Quality seating for focused work

Gaming Setups

Ergonomic Gaming Chair Alternative

Gamers spend hours seatedβ€”often in poorly designed “gaming chairs.” This ergonomic chair provides superior support for marathon sessions without the juvenile aesthetic.

Gaming Benefits:

β€’ Long Session Comfort: 6-10 hour gaming sessions supported

β€’ Lumbar Protection: Prevents gamer’s back pain

β€’ Headrest Support: Comfortable for leaning back during cutscenes

β€’ Smooth Movement: Easy repositioning without leaving seat

β€’ Professional Look: Mature aesthetic for streamers

Study & Learning Environments

Student Success Seating

Students spend countless hours studying, taking online classes, and completing assignments. Proper seating improves focus and prevents chronic pain.

Student Applications:

β€’ College Dorm Rooms: Compact yet comfortable

β€’ Study Rooms: Supports long study sessions

β€’ Online Learning: Comfortable for virtual classes

β€’ Homework Stations: Promotes good posture habits early

Creative Workspaces

Designer, Artist, Content Creator Chair

Creative professionals need comfort during intensive work periodsβ€”whether editing videos, designing graphics, or writing content.

Creative Benefits:

β€’ Focus Support: Comfort eliminates physical distractions

β€’ Adjustable Positioning: Accommodates various work styles

β€’ Clean Aesthetic: Won’t clutter visual workspace

β€’ Movement Freedom: Swivel and roll for accessing materials

Health & Wellness Benefits

Posture Improvement

Spinal Health: The gooseneck design actively promotes proper spinal alignment, reducing the forward head posture (text neck) and rounded shoulders common with desk work.

Long-Term Benefits:

β€’ Reduces risk of chronic back pain

β€’ Prevents development of kyphosis (hunched upper back)

β€’ Maintains natural lordotic curve in lower back

β€’ Reduces neck tension and headaches

β€’ Improves breathing capacity (upright posture opens chest)

Circulation Enhancement

Blood Flow Optimization:

β€’ Waterfall Seat Edge: Eliminates pressure on back of thighs

β€’ Adequate Cushioning: Prevents numbness and tingling

β€’ Movement Encouragement: Swivel and tilt promote position changes

β€’ Leg Space: Proper seat depth prevents restricted circulation

Productivity Impact

Comfortable Workers Are Productive Workers: Studies show ergonomic seating increases productivity by 17-20% by reducing discomfort distractions and fatigue.

Measurable Benefits:

β€’ Reduced Breaks: Less need to stand/stretch due to discomfort

β€’ Better Focus: Physical comfort allows mental concentration

β€’ Fewer Sick Days: Less back/neck pain means fewer absences

β€’ Sustained Energy: Proper support prevents afternoon fatigue slump

β€’ Quality Work: Comfort allows attention to detail

Care & Maintenance

Daily Care

Simple Upkeep:

β€’ Wipe mesh backrest with dry cloth to remove dust

β€’ Spot clean seat fabric with damp cloth as needed

β€’ Check caster wheels for hair/debris buildup

β€’ Adjust settings as needed throughout day

Weekly Maintenance

Preventive Care:

β€’ Vacuum mesh backrest to remove accumulated dust

β€’ Wipe down armrests and frame with mild cleaner

β€’ Check all adjustment mechanisms for smooth operation

β€’ Inspect casters, remove any tangled materials

Monthly Checks

Longevity Maintenance:

β€’ Tighten any loose screws or bolts

β€’ Lubricate moving parts if needed (gas lift, tilt mechanism)

β€’ Deep clean upholstery following manufacturer guidelines

β€’ Inspect gas lift for any signs of wear or leakage

What to Avoid

β€’ Excessive Weight: Don’t exceed maximum capacity

β€’ Harsh Chemicals: Avoid bleach or abrasive cleaners on mesh/upholstery

β€’ Standing on Chair: Never stand on seat or armrests

β€’ Rough Treatment: Don’t force adjustment levers or mechanisms

β€’ Outdoor Use: Indoor use onlyβ€”moisture damages mechanisms

Assembly & Setup

Easy Assembly Process

Difficulty Level: Easy to Moderate

Time Required: 20-30 minutes

People Needed: 1 person (helper optional)

Tools Required: All included in package

Package Contents:

β€’ Seat with attached backrest

β€’ 5-star base

β€’ Gas lift cylinder

β€’ 5 caster wheels

β€’ 2 armrests

β€’ Headrest

β€’ Hardware kit (bolts, washers, Allen key)

β€’ Instruction manual with diagrams

Step-by-Step Assembly:

1. Insert caster wheels into base (push until click)

2. Insert gas lift into base center hole

3. Attach armrests to seat bottom (4 screws each)

4. Attach headrest to top of backrest

5. Lower seat assembly onto gas lift

6. Adjust all settings for your body

7. Test all functions before regular use

Tips for Success:

β€’ Don’t fully tighten bolts until all parts assembled

β€’ Protect floor during assembly (use cardboard)

β€’ Save all packaging materials until fully assembled and tested

β€’ Keep Allen key for future adjustments

Professional Assembly

Available in Select Cities: β‚Ή500-1,000 additional charge

β€’ Complete assembly in your home or office

β€’ Proper tension and adjustment setup

β€’ Packaging disposal

β€’ Functionality testing

β€’ Usage tutorial

Warranty & Support

Comprehensive Coverage

Standard Warranty:

β€’ Frame & Structure: 3 years

β€’ Gas Lift Cylinder: 3 years

β€’ Mechanisms (tilt, adjustments): 2 years

β€’ Upholstery & Mesh: 1 year

β€’ Casters & Armrests: 1 year

What’s Covered:

β€’ Manufacturing defects

β€’ Material failures under normal use

β€’ Mechanism malfunctions

β€’ Premature wear of components

What’s NOT Covered:

β€’ Normal wear and tear

β€’ Damage from misuse or accidents

β€’ Unauthorized modifications

β€’ Commercial use (if sold as residential chair)

β€’ Damage from improper assembly

Customer Support

Getting Help:

β€’ Detailed instruction manual included

β€’ Video assembly guides available online

β€’ Customer service via phone, email, chat

β€’ Replacement parts available for purchase

β€’ Troubleshooting guides for common issues

Why Choose Crosby Neo Series?

Quality Assurance

Premium Construction:

β€’ Thickened materials throughout for durability

β€’ High resilience foam that won’t sag or flatten

β€’ Stainless steel internal components resist corrosion

β€’ Commercial-grade mesh lasts years without stretching

Safety Certifications:

β€’ SGS-certified gas lift (prevents explosion hazards)

β€’ BIFMA compliant (Business and Institutional Furniture Manufacturers Association)

β€’ Weight tested to 150% of rated capacity

β€’ Meets or exceeds international safety standards

Design Excellence

Aesthetic Sophistication:

β€’ Well-balanced proportions (not oversized or bulky)

β€’ Luxurious matte grey finish (grey model) or classic black

β€’ Clean lines suit modern and traditional offices

β€’ Professional appearance worthy of executive spaces

Functional Innovation:

β€’ Gooseneck design is both beautiful and biomechanically sound

β€’ Every adjustment serves a purposeβ€”no gimmicks

β€’ Thoughtful details like soft-touch armrests and smooth-rolling casters

β€’ Designed by ergonomic specialists, not just furniture designers

Value Proposition

Investment in Health:

β€’ Prevents medical expenses from back/neck problems

β€’ Increases productivity (ROI in reduced pain-related distraction)

β€’ Lasts 5-10+ years with proper care

β€’ Costs less per year than cheap chairs replaced frequently

Competitive Pricing:

β€’ Premium features at mid-range price point

β€’ Comparable to chairs costing 2-3x more

β€’ Better quality than budget office chairs

β€’ True value: comfort Γ— durability Γ— health benefits

Customer Testimonials

“After 6 months working from home in a dining chair, my back was killing me. The Neo Series changed everything. The lumbar support is incredible and the mesh keeps me cool during long meetings. Best work-from-home investment I made.” β€” Priya M., Bangalore (Software Engineer)

“We outfitted our entire 50-person office with the Neo 840A black chairs. Employees immediately noticed the difference and back pain complaints dropped significantly. Professional appearance, great comfort, reasonable price. Highly recommend.” β€” Rohan K., Mumbai (Office Manager)

“I game for 6-8 hours daily and my old gaming chair was destroying my back. The Crosby Neo provides way better support and looks more mature on stream. The adjustability is fantasticβ€”fits my tall frame perfectly.” β€” Vikram S., Delhi (Twitch Streamer)

“As a designer, I need focus during long creative sessions. This chair disappearsβ€”I don’t think about discomfort, I just work. The grey model looks great in my home studio too.” β€” Anjali R., Pune (Graphic Designer)

“Skeptical about the price initially but after using it daily for a year, it’s worth every rupee. Still looks and feels like new. My chiropractor even commented my posture has improved.” β€” Kavita J., Gurgaon (Marketing Professional)

Frequently Asked Questions

Is this suitable for tall people?

Yes! The adjustable height (45-55cm seat height) and tall backrest (116cm total height) accommodate users up to 195cm tall comfortably.

Will this work for petite/shorter users?

Absolutely. The wide height adjustment range means users as short as 155cm can achieve proper ergonomic positioning with feet flat on floor.

How difficult is assembly?

Easy to moderateβ€”most people complete assembly in 20-30 minutes with included tools and instructions. No previous furniture assembly experience required.

Can I use this on hardwood floors without scratching?

Yes, the nylon casters are designed for hard floors and won’t scratch wood, tile, or laminate. For extra protection, use a chair mat.

Is the mesh backrest durable?

Very durableβ€”high-density mesh withstands daily use for years without stretching or sagging. Much more durable than fabric upholstery.

How do I clean the mesh backrest?

Vacuum with brush attachment weekly to remove dust. For deeper cleaning, wipe with damp cloth and mild soap. Air dry completely.

What’s the weight limit?

120-150kg depending on specific model. The heavy-duty construction and SGS-certified gas lift provide safe, stable support.

Can the armrests be removed completely?

This varies by modelβ€”check specifications. Most models have adjustable but non-removable armrests for structural integrity.

Is this good for people with back problems?

Many users with existing back issues report improvement due to proper lumbar support. However, consult your physician for specific medical advice.

What’s the difference between grey (840B) and black (840A)?

Primarily colorβ€”both feature identical construction, dimensions, and materials. Choose based on your aesthetic preference and office dΓ©cor.

How long will this chair last?

With proper care and maintenance, expect 5-10+ years of daily use. The commercial-grade construction is built for longevity.

Can I recline for naps or breaks?

Yesβ€”the tilt mechanism allows reclining and locking at various angles. The headrest provides head/neck support when reclined.

(Contact for current pricing, bulk discounts, and promotional offers)

What’s Included

βœ“ Fully adjustable ergonomic office chair

βœ“ All components (seat, backrest, headrest, armrests, base, wheels, gas lift)

βœ“ Complete hardware kit with tools

βœ“ Detailed assembly instructions

βœ“ Warranty documentation

βœ“ User manual with adjustment guide

Optional Add-Ons

Chair Mat: β‚Ή1,500-3,000 (protects floors, smooth rolling)

Extended Warranty: β‚Ή2,000 (adds 2 years coverage)

Professional Assembly: β‚Ή500-1,000 (select cities)

Replacement Casters: β‚Ή800 (for carpet vs. hard floor optimization)

Bulk Pricing

Corporate/Office Orders:

β€’ 5-10 chairs: 10% discount

β€’ 11-25 chairs: 15% discount

β€’ 26-50 chairs: 20% discount

β€’ 50+ chairs: Custom pricing available

Includes:

β€’ Free delivery for bulk orders

β€’ Optional assembly service

β€’ Coordinated delivery scheduling

β€’ Invoice for corporate accounting

β€’ Extended payment terms for established businesses

Order Your Ergonomic Chair Today

Available Through:

β€’ Official Crosby Project website

β€’ Amazon India

β€’ Flipkart

β€’ Select furniture retailers

β€’ Office furniture suppliers

β€’ Corporate procurement channels

Delivery:

β€’ Pan-India shipping available

β€’ Metro cities: 3-7 business days

β€’ Other locations: 7-14 business days

β€’ White-glove delivery available in select cities

β€’ Real-time tracking providedTransform Your Workday

Where ergonomic science meets elegant design. Where comfort fuels productivity. Where your health is the priority.

Invest in Your Wellbeing | Elevate Your Workspace | Work Without Pain

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Brand

Dining Room

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Shipping & Delivery

Order Cancellation Guidelines Time Frame In the event of a change of heart following the placement of an order, you have the flexibility to cancel the entire order or a portion of it within a seven-day window from the confirmation of the order or before it is dispatched, whichever occurs first.

Cancellation Fee A cancellation fee equivalent to 2.5% of the total amount paid during the order processing will be applicable. Additionally, any cashback received for the order before the cancellation will be deducted from your Crosby credits. If the cashback has been fully or partially utilized for a subsequent order, the corresponding amount will be subtracted from the refund for the canceled product.

Initiating a Cancellation Request

  1. Navigate to the 'My Orders' section within your 'My Account.'
  2. Click on the 'Cancel Item' button associated with the specific item you wish to cancel.
  3. For Guest Users who have not registered on Crosby.co.in, kindly reach out to our Customer Service team to initiate the cancellation.
  4. Review our Refund Policy for comprehensive insights into the refund process and associated timelines.

Returning an Item Time Frame Our return policy permits the return of an item within seven days from the date of delivery. Kindly note that we are unable to entertain return requests beyond the specified seven-day period from the delivery date.

Eligibility for Return or Replacement

  1. Defective: In the case of a defective item, it must exhibit flaws arising from manufacturing, impacting the intended functionality of the product (e.g., imbalances, opening of wooden joints, etc.). Please be aware that natural attributes of the materials used, such as appearance or texture, particularly for solid wood products, do not qualify as defects.

  2. Difference: If the item you receive deviates in dimension, shape, or color from the product image displayed on our website.

  3. Not Functional: Items arriving in a non-operational state, especially those relying on batteries or electrical sources (e.g., appliances, clocks, lights, or bulbs). Please note that we exclusively offer replacements in such cases.

Items NOT Eligible for Return or Replacement

  1. Damaged or Missing: Concerns related to damage, incomplete deliveries, or missing components must be raised during the delivery or assembly process, where applicable. Please note that once the delivery/assembly concludes, we may be unable to accept return requests.

  2. Installation Issues: Crosby.co.in does not provide wall mounting installation services. Consequently, return requests due to customers' inability to wall-mount the product will not be accommodated.

  3. Relocation: If, after receiving an item in perfect condition, you dismantle it for relocation, reassembly, or similar purposes, kindly be aware that Crosby cannot be held responsible for any resulting damage to the product.

Initiating a Return Request To initiate a return request, follow these steps:

  1. Capture Product Images: Take 2-3 clear photographs of the item in question, adhering to these guidelines:

    • Include 1-2 images that present the entire product.
    • Include 1-2 close-up images that clearly depict the damaged or defective area.
    • Ensure that each image's file size does not exceed 5 MB.
  2. Raise a Return Request:

    • For Registered Users:
      • Log in to your account and proceed to the 'My Orders' section in 'My Account.'
      • Click on 'Return This Product' beside the product you intend to return.
      • Select the reason for the return and upload the supporting images.
      • Add your comments in the provided dialog box and submit the request.

Evaluation and Pick-Up Upon receiving your images, the Crosby Resolution team will contact you within 24 hours. The resolution of return requests is determined through a collaborative assessment by the Crosby Resolution team and the merchant, with a technician visit scheduled if necessary. Please bear in mind that the resolution will be based on the technician's evaluation report.

The return pick-up for the product will be scheduled according to the technician's assessment and subsequent interaction with our Customer Support representative. It is essential to retain the original product packaging, along with user manuals, warranty slips, and any accompanying accessories to facilitate a smooth pick-up process.

A product slated for return pick-up will be collected by the logistics partner of the Brand/Merchant from the original shipping address within 72 hours of initiating the return pick-up request.