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Home Furniture BEDROOM Beds Bewley Beige Contemporary Minimalist style luxury Velvet Upholstered King Size Bed Low Profile
Bad Boys Altroz L shape Sectional Sofa ₹319,500.00 ₹256,400.00 Exclusive of taxes.
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B&M Modern Design Sintered Stone Dining Table with Stainless Steel base ₹298,500.00 ₹195,890.00 Exclusive of taxes.

Bewley Beige Contemporary Minimalist style luxury Velvet Upholstered King Size Bed Low Profile

₹196,140.00 ₹172,622.00 Exclusive of taxes.

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Size and packaging guidelines

Experience luxury redefined through the vibrant and effortlessly unconventional design of our products. Discover a whole new world of opulence.

At the core of our products lies Engineering Excellence, blending cutting-edge design with top-notch functionality. Discover the hallmark of our offerings.

Embracing the 'Make In India' ethos, each Crosby masterpiece is meticulously crafted, prototyped, and passionately manufactured right here in India.

Specification Chair Armchair Sofas
Height 37" 42" 42"
Width 26.5" 32.5" 142"
Depth 19.5" 22.5" 24.5"
Assembly Required Yes Yes Yes
Packaging Type Box Box Box
Package Weight 55 KG 64 KG 180 KG
Packaging Dimensions 27" x 26" x 39" 45" x 35" x 24" 46" x 142" x 25"
Size Guide
SKU: CRBD_01809 Categories: BEDROOM, Beds, Furniture, Shop All Tag: bed
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Description

Sleep in Sculptural Elegance
Transform your bedroom into a five-star sanctuary with this exquisite beige velvet platform bed – where European craftsmanship meets contemporary luxury. This isn’t just a bed; it’s an architectural masterpiece that elevates sleep to an art form, combining sumptuous velvet, premium hardwood, and gleaming stainless steel in perfect harmony.

Grand King-Size Proportions

Overall Dimensions: 305cm (W) x 197cm (D) x 99cm (H) | 120″ x 77.5″ x 39″

This generously proportioned king-size bed commands attention while providing ultimate comfort:

✓ 305cm width – expansive presence creates statement focal point

✓ 197cm depth – accommodates king mattress plus luxurious headboard

✓ 99cm height – substantial headboard provides dramatic vertical impact

✓ 30cm seat height – ideal ergonomic height for easy bed access

✓ Hotel-luxury proportions – five-star accommodation in your own home

Perfect for master bedrooms from 16-40 square meters, this bed becomes the undisputed centerpiece of your private retreat.

Premium Material Construction

Steam Beech Wood Framework

Solid steam beech wood forms the structural foundation:

🌳 Premium European Hardwood – Beech is prized for strength, stability, and fine grain

🌳 Steam-Bent Technology – Heat and moisture create graceful curves impossible with straight cutting

🌳 Superior Durability – Harder than oak, resists warping and splitting

🌳 Sustainable Forestry – Responsibly sourced from managed European forests

🌳 Decades of Service – Properly maintained beech furniture lasts 50+ years

Steam beech represents furniture-making heritage – a material and technique used in fine European furniture for over 200 years. This is authentic quality you can feel.

Mild Steel Base Frame

Robust mild steel construction provides industrial-strength support:

💪 Uncompromising Stability – Metal frame eliminates flex, creaking, and wobbling

💪 Superior Weight Capacity – Supports mattress, sleepers, and movement without strain

💪 Precision Engineering – Welded construction ensures lasting structural integrity

💪 Rust-Resistant Treatment – Protective coating prevents corrosion

💪 Silent Performance – No squeaking or noise during movement

The combination of wood and steel delivers the best of both worlds – natural beauty meets engineered strength.

PVD Coated Stainless Steel Plate

Physical Vapor Deposition (PVD) stainless steel accents add museum-quality finishing:

✨ Advanced Surface Technology – PVD creates ultra-durable, scratch-resistant finish

✨ Permanent Color – Won’t chip, peel, or fade like paint or plating

✨ Luxurious Sheen – Maintains brilliant metallic luster indefinitely

✨ Corrosion Proof – Impervious to moisture, humidity, cleaning products

✨ Jewelry-Grade Finish – Same technology used in luxury watches and high-end fixtures

PVD coating is the pinnacle of metal finishing – expensive, permanent, and unmistakably premium. This detail alone signals exceptional quality.

Sumptuous Velvet Upholstery

The Luxury of Velvet

Premium velvet fabric envelops the bed in tactile opulence:

💎 Sensory Luxury – Impossibly soft to touch, invites constant interaction

💎 Visual Depth – Light plays across pile, creating dimension and richness

💎 Color Intensity – Velvet holds dye deeply, producing saturated, jewel-like tones

💎 Temperature Regulation – Natural warmth in winter, breathable in summer

💎 Acoustic Softening – Absorbs sound, creating quieter bedroom atmosphere

💎 Timeless Elegance – Associated with royalty, luxury hotels, and haute design

Velvet has adorned palaces for centuries – this is the fabric of kings, queens, and anyone who appreciates the finest things.

Why Velvet in Bedrooms

Velvet upholstery excels in sleeping spaces:

  • Gentle on skin – no rough texture when leaning against headboard
  • Luxurious aesthetics – bedroom feels like boutique hotel suite
  • Inviting warmth – psychologically comforting, promotes relaxation
  • Sound dampening – softer acoustic environment aids sleep quality
  • Photogenic beauty – looks stunning in person and photographs
  • Touch appeal – irresistible tactile quality enhances room experience

This isn’t just about appearance – velvet creates a multisensory luxury experience every time you enter your bedroom.

Sophisticated Beige Palette

Timeless Neutral Elegance

Warm beige velvet offers sophisticated versatility:

🎨 Serene Sophistication – Calming neutral promotes restful sleep environment

🎨 Universal Compatibility – Works with any bedroom color scheme or style

🎨 Warm Undertones – Inviting and cozy rather than cold or stark

🎨 Light-Reflective – Brightens bedrooms, especially important in smaller spaces

🎨 Timeless Appeal – Won’t look dated in 5, 10, or 20 years

🎨 Gender-Neutral – Satisfies all tastes in shared bedrooms

🎨 Resale Value – Neutral colors maintain furniture value

The Beige Advantage

Beige velvet delivers practical benefits:

  • Hides minor wear better than pure white
  • More sophisticated than basic tan or brown
  • Warmer than gray, more refined than cream
  • Coordinates with metallics – gold, brass, silver, bronze
  • Complements wood tones – from light oak to dark walnut
  • Ages gracefully – slight patina adds character

This is the color that grows more beautiful with time, that works through every design evolution, that never makes you wish you’d chosen differently.

Intelligent Bed Box Design

Built-In Storage Solution

Bed Box Dimensions: 221cm (W) x 193cm (D) x 33cm (H) | 87″ x 76″ x 13″

The integrated storage box provides substantial hidden capacity:

📦 Massive Storage Volume – Over 1.4 cubic meters of enclosed space

📦 Seasonal Storage – Winter duvets, extra pillows, off-season clothing

📦 Clutter Elimination – Guest bedding, rarely-used items disappear from view

📦 Mattress Platform – Box serves as supportive foundation for mattress

📦 Dust Protection – Enclosed design keeps stored items clean

📦 Access Mechanism – Typically lift-up or slide-out design (confirm model specifics)

Storage Capacity Examples

What fits in 1.4+ cubic meters?

  • 3-4 complete duvet sets (including covers, pillows, sheets)
  • Entire seasonal wardrobe changeover
  • 10-15 storage boxes of keepsakes or documents
  • Multiple blankets, throws, and extra pillows
  • Out-of-season shoes and accessories
  • Guest room supplies and linens

This storage transforms your bedroom from cluttered to serene and organized – everything has a place, nothing on display.

Perfect Seat Height Engineering

30cm Platform Height (Without Mattress)

The 30cm base height is ergonomically optimized:

✅ Easy Access – Step in and out comfortably without climbing or dropping

✅ Universal Comfort – Suits people from 150cm to 195cm tall

✅ Standard Compatibility – Works with typical 20-30cm mattresses

✅ Final Height Range – With mattress: 50-60cm total (industry ideal)

✅ Cleaning Friendly – Adequate clearance for robotic vacuum cleaners

✅ Under-Bed Access – Enough height for storage boxes if desired

Why Height Matters

Bed height affects:

  • Ease of sitting/standing – too low strains knees, too high requires climbing
  • Visual proportions – influences room’s perceived scale
  • Room style – lower = modern, higher = traditional
  • Accessibility – critical for older adults or mobility concerns
  • Mattress options – determines what mattress depths work

At 30cm base height with a 25cm mattress, you achieve the goldilocks zone of 55cm total – perfect for most adults.

Dramatic 99cm Headboard

Statement-Making Height

The 99cm overall height creates impressive visual impact:

🏛️ Architectural Presence – Nearly 1 meter of vertical drama

🏛️ Anchors the Room – Defines bedroom focal point unmistakably

🏛️ Leaning Comfort – Adequate height for sitting up reading, watching TV

🏛️ Pillow Retention – Tall enough to prevent pillows sliding off

🏛️ Design Statement – Signals this is investment furniture, not basic bedding

Headboard Functionality

Beyond aesthetics, tall headboards:

  • Protect walls from head contact and pillow wear
  • Support sitting positions for reading, breakfast in bed, laptop use
  • Cushion impact – velvet padding prevents hard wall contact
  • Reduce noise – upholstered surface dampens sound transmission through walls
  • Complete the look – bed appears finished and intentionally designed

The headboard isn’t optional – it’s essential to the bed’s luxury identity.

Design Style Compatibility

This sophisticated bed complements multiple aesthetics:

Contemporary Luxury

Velvet, metal accents, and clean lines define modern opulence – pair with geometric lighting and rich textiles.

Transitional Elegance

Bridges traditional comfort with modern materials – works beautifully in evolved classic spaces.

Hollywood Regency / Glam

Velvet upholstery and metallic details ARE the glam aesthetic – add mirrors, metallics, and drama.

Modern Boutique Hotel

Recreates five-star hospitality design – layer with crisp white linens and plush bedding.

Scandinavian Luxe

Adds warmth to Nordic minimalism – beige and natural materials with contemporary sophistication.

Art Deco Revival

Premium materials and geometric proportions echo 1920s-30s luxury – combine with rich colors and bold patterns.

European Elegance

Steam beech and refined upholstery embody Continental sophistication – traditional quality, contemporary execution.

Styling Your Velvet Bed

Bedding Coordination

Beige velvet welcomes endless bedding possibilities:

Classic White Hotel Style:

  • Crisp white duvet and sheets
  • Layered white pillows in varying textures
  • Beige or cream throw at foot
  • Result: Fresh, clean, five-star hotel elegance

Rich Jewel Tones:

  • Emerald, sapphire, or burgundy duvet
  • Mix velvet and silk pillow textures
  • Gold or metallic accent pillows
  • Result: Opulent, jewel-box luxury

Soft Romantic:

  • Blush pink, dusty rose, or lavender bedding
  • Ruffled or textured layers
  • White and cream accents
  • Result: Feminine, dreamy sanctuary

Modern Monochrome:

  • Charcoal, gray, or taupe bedding
  • Geometric patterns in neutrals
  • Minimal pillow arrangement
  • Result: Sophisticated, contemporary calm

Warm Neutral:

  • Caramel, cognac, or terracotta tones
  • Natural linen textures
  • Cream and beige layering
  • Result: Cozy, grounded, organic elegance

Nightstand Pairing

The bed’s materials guide side table choices:

  • Wood tones – walnut, oak, or beech echo frame material
  • Metal accents – brass, gold, or stainless coordinate with steel plate
  • Marble tops – luxury material complements velvet
  • Mirrored furniture – amplifies glamorous aesthetic
  • Velvet-upholstered benches – create cohesive textile story

Lighting Enhancement

Showcase the bed’s beauty:

  • Matching table lamps on each nightstand for symmetry
  • Wall sconces mounted above nightstands save table space
  • Pendant lights flanking bed create modern drama
  • Chandelier centered over bed for maximum glamour
  • Recessed lighting with dimmer for ambiance control

Textile Layering

Complete the luxurious look:

  • Area rug – extends 60-90cm beyond bed sides, grounds the space
  • Throw blanket – cashmere, faux fur, or velvet draped at foot
  • Decorative pillows – 4-6 pillows in coordinating colors/textures
  • Window treatments – heavy curtains or Roman shades echo fabric richness
  • Upholstered bench – place at foot of bed for seating and visual completion

Room Planning Guidelines

Space Requirements

Minimum bedroom size: 4m x 4m (13′ x 13′)

Optimal bedroom size: 4.5m x 5m to 6m x 6m (15′ x 16′ to 20′ x 20′)

Wall length needed: Minimum 3.5m to accommodate 305cm width

Furniture Clearances

Sides of bed: 60-75cm minimum for comfortable movement

Foot of bed: 90-120cm to dresser or wall

Nightstand placement: Flush with headboard or slightly forward

Door swing: Ensure door clears bed corners

Closet access: Maintain unobstructed paths

Mattress Compatibility

The 221cm x 193cm bed box accommodates:

Standard King Mattress: 200cm x 200cm (most common)

Super King Mattress: 180cm x 200cm (also fits comfortably)

Custom Sizes: Up to 215cm x 190cm maximum

Note: Bed designed for king-size mattresses. Confirm your mattress dimensions before purchase.

Recommended Mattress Thickness

With 30cm seat height, ideal mattress depths:

  • 20-25cm mattress = 50-55cm total bed height (optimal for most)
  • 25-30cm mattress = 55-60cm total bed height (luxury hotel height)
  • Avoid under 18cm – won’t fill bed box proportionally
  • Avoid over 35cm – bed becomes too high for comfortable access

Care & Maintenance

Velvet Upholstery Care

Daily Maintenance:
✓ Brush gently with soft-bristle brush in direction of pile

✓ Vacuum weekly using upholstery attachment on low suction

✓ Fluff pillows to prevent permanent impressions

✓ Rotate use – don’t always lean on same headboard section

Stain Removal:

  1. Act immediately – blot (never rub) with clean white cloth
  2. Use cool water and tiny amount of mild detergent
  3. Blot from outside in to prevent spreading
  4. Air dry naturally – no heat
  5. Brush pile back in correct direction once dry

Professional Cleaning: Every 2-3 years for optimal appearance

Metal Components

PVD Stainless Steel:

  • Wipe with microfiber cloth – damp or dry
  • Avoid abrasive cleaners – PVD is durable but treat gently
  • Polish occasionally with stainless steel cleaner if desired
  • No special maintenance – coating prevents tarnishing

Mild Steel Frame:

  • Check annually for any paint chips or rust spots
  • Touch up immediately if protective coating damaged
  • Keep dry – wipe any moisture immediately

Wood Frame

Steam Beech Maintenance:

  • Dust regularly with soft cloth
  • Avoid water – beech is moisture-sensitive
  • Maintain humidity – 40-60% ideal to prevent cracking
  • No direct heat – keep away from radiators or fireplaces
  • Check joints annually – tighten any loose hardware

Bed Box Storage

Keeping storage fresh:

  • Line with fabric or storage bags to protect items
  • Add sachets – cedar, lavender, or moisture absorbers
  • Ventilate occasionally – open to air out every few months
  • Avoid overloading – respect weight limits
  • Organize contents – label boxes for easy location

With proper care, this bed will remain stunning for 20-30+ years of nightly use.

Why Choose This Velvet Platform Bed?

👑 Museum-Quality Materials

Steam beech, mild steel, PVD stainless steel – this is furniture built to heirloom standards.

💎 Sumptuous Velvet Luxury

Tactile opulence every time you enter your bedroom – multi-sensory elegance.

🎨 Sophisticated Beige Palette

Timeless neutral works through decades of design evolution and personal style changes.

📦 Massive Hidden Storage

1.4+ cubic meters eliminates bedroom clutter while maintaining serene aesthetics.

📐 Perfect Ergonomic Height

30cm seat height + standard mattress = ideal 50-60cm total for easy access.

🏛️ Dramatic 99cm Headboard

Statement-making vertical presence anchors room as undeniable focal point.

💪 Industrial-Strength Construction

Mild steel frame eliminates squeaking, flexing, wobbling – silent, solid, stable.

⚡ PVD Coating Technology

Jewelry-grade metal finishing that never chips, peels, or fades – permanent luxury.

Technical Specifications

Feature Details
Overall Dimensions 305cm (W) x 197cm (D) x 99cm (H)
Bed Box Size 221cm (W) x 193cm (D) x 33cm (H)
Seat Height 30cm (without mattress)
Total Height w/Mattress Approx. 50-60cm (with 20-30cm mattress)
Frame Material Steam Beech Wood (solid hardwood)
Base Structure Mild Steel Frame (rust-resistant treated)
Accent Material PVD Coated Stainless Steel Plate
Upholstery Premium Velvet Fabric
Color Beige (Warm Neutral)
Mattress Compatibility King Size (200x200cm standard)
Storage Volume 1.4+ cubic meters (bed box)
Weight Capacity 300-400kg estimated (mattress + occupants)
Style Contemporary Luxury, Transitional, Modern Glam
Assembly Required Yes – professional assembly recommended
Estimated Weight 120-180kg (265-395 lbs)

What’s Included

📦 Your Premium Package:

  • 1 Complete Velvet Platform Bed Frame
  • Steam beech wood structural components
  • Mild steel base frame (pre-assembled or sectioned)
  • PVD coated stainless steel accent plates
  • Bed box storage platform
  • Assembly hardware and brackets
  • Detailed assembly instructions
  • Care and maintenance guide
  • Warranty documentation

🚫 Not Included:

  • Mattress (purchase separately)
  • Bedding (sheets, duvet, pillows)
  • Decorative pillows
  • Mattress protector or topper

Assembly & Delivery

Professional Assembly Strongly Recommended

Given the size, weight, and complexity:

Why professional help matters:

  • Weight – 120-180kg requires multiple people and proper equipment
  • Precision – Metal frame and wood components must align perfectly
  • Tools – May require specialized equipment
  • Protection – Prevents damage to velvet during assembly
  • Time – Professionals complete in 1-2 hours vs. DIY 4-6 hours
  • Warranty – Professional assembly often required for warranty validation

Delivery Planning

Before delivery:

  • Measure bedroom doorway – minimum 85-90cm clearance
  • Check stairways/elevators – plan route for large components
  • Clear bedroom – remove existing bed and obstacles
  • Protect floors – use moving blankets during placement
  • Final position planning – decide exact placement before assembly

Delivery considerations:

  • May arrive in 3-6 boxes depending on packaging
  • Requires clear path from entry to bedroom
  • Two-person minimum for moving boxes
  • Schedule delivery when you can be present

Investment Value Analysis

This bed represents significant investment, justified by:

Material Excellence – Steam beech, PVD stainless steel, premium velvet exceed standard furniture

Construction Quality – Metal frame engineering provides decades of silent, stable performance

Storage Value – Built-in bed box eliminates need for additional bedroom storage furniture

Timeless Design – Classic materials and neutral color won’t look dated in 20 years

Sleep Quality Impact – Beautiful bedroom promotes better rest and overall wellbeing

Property Value – Luxury furniture enhances home appeal and resale value

Long-term calculation: If this bed lasts 25 years (9,125 nights), your cost per night of sleeping in luxury becomes minimal.

Perfect For Discerning Buyers

Ideal For:

Luxury Home Owners – Master bedroom deserves investment-quality furniture

Design Enthusiasts – Appreciate premium materials and sophisticated aesthetics

Quality Seekers – Won’t compromise on construction or materials

Storage Needers – Want hidden storage without sacrificing style

Boutique Hotel Lovers – Recreating five-star accommodation at home

Long-Term Thinkers – Buy once, use for decades philosophy

Couples – King-size comfort with style both partners appreciate

Empty Nesters – Upgrading to luxury they deserve

Room Applications:

  • Master bedroom (primary use)
  • Luxury guest rooms
  • Boutique hotel suites
  • High-end Airbnb properties
  • Show homes and model units
  • Interior design portfolios
  • Photography studios (elegant backdrop)

Frequently Asked Questions

Q: What’s the exact mattress size this accommodates?

A: Standard King 200x200cm fits perfectly. Super King 180x200cm also works. Maximum: 215x190cm.

Q: How do I access the storage box?

A: Typically lift-up hydraulic mechanism or slide-out drawers. Confirm specific design with retailer.

Q: Can I clean velvet myself or does it require professional care?

A: Regular brushing and vacuuming you can do. For deep cleaning or stains, professional recommended every 2-3 years.

Q: Will the beige velvet darken over time?

A: Properly maintained velvet holds color well. Keep away from direct harsh sunlight to prevent any fading.

Q: How long does assembly take?

A: Professional assembly: 1-2 hours. Experienced DIY with help: 4-6 hours. Challenging for one person alone.

Q: What’s the weight limit?

A: Mild steel frame supports 300-400kg easily. Designed for mattress plus two adults plus movement.

Q: Does PVD coating ever wear off?

A: PVD is permanent bonding at molecular level. With normal use, lasts the lifetime of the furniture.

Q: Can I get this in other colors?

A: Check with retailer for available colors. Velvet beds often come in multiple upholstery options.

Transform Your Bedroom Into a Sanctuary

This luxury velvet platform bed isn’t just where you sleep – it’s where:

  • Busy days dissolve into peaceful nights
  • Sunday mornings stretch into lazy afternoons
  • Books transport you to other worlds in perfect comfort
  • Breakfast in bed becomes a weekly ritual
  • Conversations happen propped against velvet softness
  • Dreams happen on clouds of comfort
  • Every evening, you’re grateful you invested in beauty
  • Your bedroom becomes your favorite room

This is furniture that makes you feel wealthy every single night, that transforms the ordinary act of going to bed into a luxury experience.

Order your velvet platform bed today and sleep like royalty.


👑 LUXURY SLEEP SPECS 👑

305cm King Size • Beige Velvet • Steam Beech Wood • PVD Stainless Steel • Mild Steel Frame • 1.4m³ Storage • 99cm Headboard • European Craftsmanship


Professional assembly strongly recommended. Mattress sold separately. Natural variations in wood grain and velvet pile are normal. Inspect all components upon delivery. Velvet pile direction may vary with lighting. PVD coating appearance may vary slightly from photos. Assembly instructions and warranty included. Actual color may vary due to screen settings.

Where European craftsmanship meets contemporary luxury. Your sanctuary awaits.

Additional information
Weight

150 kg

Dimensions

195 × 305 × 99 cm

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Shipping & Delivery

Order Cancellation Guidelines Time Frame In the event of a change of heart following the placement of an order, you have the flexibility to cancel the entire order or a portion of it within a seven-day window from the confirmation of the order or before it is dispatched, whichever occurs first.

Cancellation Fee A cancellation fee equivalent to 2.5% of the total amount paid during the order processing will be applicable. Additionally, any cashback received for the order before the cancellation will be deducted from your Crosby credits. If the cashback has been fully or partially utilized for a subsequent order, the corresponding amount will be subtracted from the refund for the canceled product.

Initiating a Cancellation Request

  1. Navigate to the 'My Orders' section within your 'My Account.'
  2. Click on the 'Cancel Item' button associated with the specific item you wish to cancel.
  3. For Guest Users who have not registered on Crosby.co.in, kindly reach out to our Customer Service team to initiate the cancellation.
  4. Review our Refund Policy for comprehensive insights into the refund process and associated timelines.

Returning an Item Time Frame Our return policy permits the return of an item within seven days from the date of delivery. Kindly note that we are unable to entertain return requests beyond the specified seven-day period from the delivery date.

Eligibility for Return or Replacement

  1. Defective: In the case of a defective item, it must exhibit flaws arising from manufacturing, impacting the intended functionality of the product (e.g., imbalances, opening of wooden joints, etc.). Please be aware that natural attributes of the materials used, such as appearance or texture, particularly for solid wood products, do not qualify as defects.

  2. Difference: If the item you receive deviates in dimension, shape, or color from the product image displayed on our website.

  3. Not Functional: Items arriving in a non-operational state, especially those relying on batteries or electrical sources (e.g., appliances, clocks, lights, or bulbs). Please note that we exclusively offer replacements in such cases.

Items NOT Eligible for Return or Replacement

  1. Damaged or Missing: Concerns related to damage, incomplete deliveries, or missing components must be raised during the delivery or assembly process, where applicable. Please note that once the delivery/assembly concludes, we may be unable to accept return requests.

  2. Installation Issues: Crosby.co.in does not provide wall mounting installation services. Consequently, return requests due to customers' inability to wall-mount the product will not be accommodated.

  3. Relocation: If, after receiving an item in perfect condition, you dismantle it for relocation, reassembly, or similar purposes, kindly be aware that Crosby cannot be held responsible for any resulting damage to the product.

Initiating a Return Request To initiate a return request, follow these steps:

  1. Capture Product Images: Take 2-3 clear photographs of the item in question, adhering to these guidelines:

    • Include 1-2 images that present the entire product.
    • Include 1-2 close-up images that clearly depict the damaged or defective area.
    • Ensure that each image's file size does not exceed 5 MB.
  2. Raise a Return Request:

    • For Registered Users:
      • Log in to your account and proceed to the 'My Orders' section in 'My Account.'
      • Click on 'Return This Product' beside the product you intend to return.
      • Select the reason for the return and upload the supporting images.
      • Add your comments in the provided dialog box and submit the request.

Evaluation and Pick-Up Upon receiving your images, the Crosby Resolution team will contact you within 24 hours. The resolution of return requests is determined through a collaborative assessment by the Crosby Resolution team and the merchant, with a technician visit scheduled if necessary. Please bear in mind that the resolution will be based on the technician's evaluation report.

The return pick-up for the product will be scheduled according to the technician's assessment and subsequent interaction with our Customer Support representative. It is essential to retain the original product packaging, along with user manuals, warranty slips, and any accompanying accessories to facilitate a smooth pick-up process.

A product slated for return pick-up will be collected by the logistics partner of the Brand/Merchant from the original shipping address within 72 hours of initiating the return pick-up request.

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